Privacy Policy

Last updated: 22 Nov 2025

At Luxefashio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe when you visit our website or place an order with us.

1. Information we collect

We may collect the following types of information:

• Contact details: Name, email address, phone number, billing and shipping address.
• Order details: Products you purchase, order value, payment status, transaction reference, delivery status.
• Payment information: We do not store your full card, UPI or netbanking details. Payments are processed securely by our payment gateway partners.
• Technical data: IP address, browser type, device information, pages visited, time spent on the website (via cookies/analytics).
• Communication data: Messages and enquiries sent via contact forms, email, WhatsApp or social media.

2. How we use your information

We use your information to:

• Process and deliver your orders.
• Send order confirmations, shipping updates and support messages.
• Respond to your queries, return/exchange requests and feedback.
• Improve our products, website experience and customer service.
• Send occasional promotional emails or offers (only if you have opted in, and you can opt out anytime).
• Prevent fraud, abuse and ensure the security of our website and services.

3. Payments and security

All online payments on Luxefashio are processed through trusted third-party payment gateways (such as Razorpay and others, as applicable). These gateways comply with industry standards and security practices.

• Your card, UPI or bank details are entered directly on the payment gateway page, not on our servers.
• We do not store your full card numbers, CVV, UPI PIN or netbanking passwords.
• We may receive limited payment information such as transaction ID, payment status and mode of payment for record and support purposes.

4. Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site.

• Essential cookies: Help the site function correctly (cart, login, basic navigation).
• Analytics cookies: Help us understand traffic and usage patterns (for example, through tools like Google Analytics).

You can control cookies through your browser settings. However, disabling some cookies may affect the functionality of the website.

5. Sharing of information

We do not sell your personal information to third parties. We may share your data only with:

• Courier and logistics partners – to deliver your orders to the correct address.
• Payment gateway providers – to securely process your payments.
• Service providers – such as hosting, email or analytics tools, who help us run our business.
• Law enforcement or authorities – when required by law or to protect our legal rights.

6. Data retention

We keep your data only for as long as necessary to fulfil the purposes described in this policy, such as:

• Fulfilling your orders and providing customer support.
• Maintaining records for accounting, tax and legal compliance.
• Improving our services and preventing fraud.

7. Your rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal and contractual limits.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details provided in the Contact us section below.

8. Third-party links

Our website may contain links to third-party sites or services (for example, social media, blogs or payment gateways). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

9. Children’s privacy

Luxefashio is intended for use by adults. We do not knowingly collect personal information from children under 18 years of age. If you believe that a child has provided us with personal information, please contact us so we can delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated version will always be available on this page with the latest “Last updated” date.

11. Contact us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Luxefashio Support
Email: support@luxefashio.com
(You can also reach us through the Contact page on this website.)